Frequently Asked Questions (FAQ)

How do I control the LED display, and can I upload my own designs?

All our smart gear connects seamlessly via our companion smartphone app (compatible with both iOS and Android). Through the app, you can select from dozens of pre-loaded dynamic animations and scrolling text, or use the DIY mode to design and upload your own custom text, images, and GIFs.

Is the LED display visible in bright daylight?

Yes. We utilize high-brightness LED dot-matrix beads engineered for high-contrast visibility in all lighting conditions. The active illumination makes your signals clear and eye-catching to drivers and pedestrians even under direct sunlight, providing far greater safety than standard passive reflectors.

Are your smart products waterproof for riding in the rain?

Absolutely. Our helmets, backpacks, and taillights are built with weather-resistant materials, featuring sealed enclosures and water-repellent fabrics. They are specifically tested to handle road spray, splashes, and rain during all-weather urban commuting and cycling.

How are the devices powered, and how long does the battery last?

Depending on the model and animation brightness, battery life typically lasts between 6 to 12 hours. Our smart helmets and taillights feature built-in USB-rechargeable lithium batteries. For smart LED bags, simply connect them to any standard 5V/2A portable power bank tucked inside the dedicated interior pocket.

Will this gear fit my bike or electric scooter?

Yes. Our products feature adjustable straps and universal tool-free mounts designed for versatile micro-mobility, fitting road bikes, mountain bikes, commuter bikes, and electric scooters (e-scooters) with ease.

Which countries do you ship to, and how long does delivery take?

We ship to the United States, Canada, the United Kingdom, and across Europe. Orders are processed within 1–3 business days. Estimated delivery times are:

• US, UK, Germany, France, Spain: 7–15 business days (Standard) or 3–7 business days (Express).
• Canada & Other European Countries: 10–20 business days (Standard).

How can I track my package?

As soon as your order is dispatched, we will send an automated shipping confirmation email containing your tracking number and tracking link so you can follow your package in real time.

What is your return policy and warranty?

We offer a 30-day return policy for unworn, unused items in their original packaging. All smart LED products also include a 1-year limited warranty covering manufacturing defects under normal riding conditions. To initiate a return, please contact our support team at congjianchai@smartledcyclinggear.com.

How can I contact customer support?

You can reach us anytime by emailing congjianchai@smartledcyclinggear.com, messaging via WhatsApp at +86 17503168389, or submitting an inquiry on our Contact Us page. We typically respond within 24 hours on business days.